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Warranty claims and Returns

Warranty claims

  • Please fill out this form.
  • Wait for the claim to be reviewed by the claims department.
  • In order for the claim to be recognized, you don’t have to send the goods back immediately. In some cases, sending photographic evidence is enough.

Return of goods

  • Please fill out this form and send it back together with the goods.
  • If you used the PayPal payment gateway and have the PayPal free return service activated, PayPal will reimburse you for the cost of returning the goods.

Replacement of goods

  • Please fill out this form and send it back together with the goods.
  • We will send the documents necessary for the return of the goods to your email inbox.
  • We will refund the money for your original order upon receipt of the goods. Usually within 2 weeks.
  • As part of the internal process of replacing your goods, Dymytry.cz can create a new order on your behalf.

Address for sending goods:

Dymytry Music s.r.o.
Žirovnická 2389/1a
100 03 Prague 10
Czech republic

Please note

  • The goods must not show any signs of wear, use or damage.
  • The goods must be properly packed, ideally in the original box to prevent damage during transport.
  • Goods sent via cash on delivery will not be accepted.

Payments and time limits

  • Return shipments are processed no later than within 3 working days.
  • In the case of replacement of goods, we will refund your money to your bank account and create a new order.
  • If you have decided to return any goods, you will receive your money back usually immediately once we have received the returned goods, but no later than within 2 weeks.

Online dispute resolution

With effect from 15 February 2016, the European Commission has set up an out-of-court dispute resolution platform that allows consumers to resolve disputes about their online orders without going to court. This dispute resolution process is available at the following external link: http://ec.europa.eu/consumers/odr

DYMYTRY, s.r.o. is not obliged and, unfortunately, cannot participate in alternative, out-of-court settlements.

E-shop operator

DYMYTRY, s.r.o.
Mečíková 2855/2
106 00 Prague 10 - Záběhlice
Czech republic
Company Registration No.: 03229351
VATIN: CZ03229351
Registered in the commercial register kept by the municipal court in Prague, section C, file 228562

Not sure what to do?

Contact us via email at shop@dymytry.eu.